You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please contact us so we can arrange a quote for shipping outside of the UK.
We will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose and the shipping provider chosen.
We will endeavour to make sure your order arrives within the specified time. However we cannot guarantee this due to the use of third parties for deliveries.
All UK Mainland postcodes have 3-5 working day, next working day and Saturday delivery service except the sectors listed below where next day deliveries will take two business days.
For delivery for any of the below areas please call to check delivery rates.
Scottish Highlands– AB30-38, AB44-56, FK17-21, G83, IV, KW0-14, PA20-49, PA60- 78, PH15-32, PH33, PH49-99, PH34-48 Two Day service
Scottish Islands– HS, IV, KA27, KA28, KW15-99, PA20-99, ZE Two Day (potentially longer due to ferries etc)
Northern Ireland - All BT postcodes are available on Two-day service
Channel Isles -Jersey addresses have JE Postcodes, Guernsey and Alderney addresses have GY postcodes Two-day service
Isle of Wight Addresses PO30-PO41 available on a Two-day service
Isle of Man All IM postcodes All Isle of Man destinations are a Two-day service
Scilly Isles TR 21-25 All Scilly Isles destinations are a Two-Day service
*Free shipping on orders over £75.00 is to one UK mainland address.
*Orders containing both pre order items and items in stock will be shipped once we have received your pre order items. Should you wish us to ship your in stock item(s) before the arrival of your pre order items(s) then we can arrange this subject to an additional shipping charge.